Care Plan Terms and Direct Debit

01The plans

The plan you choose, its monthly price and what it includes are set out in your signed Care Plan agreement and on our Pool Care Plans page at the time you sign.

• Splash Care: Fortnightly visits October to April; Monthly visits May to September; Water test and balance every visit; Visit report every time; Chemicals charged as used.
• Splash Care Plus: Everything in Splash Care; Standard chemicals included; Priority repair bookings; Member rate on repairs; Equipment check each winter.

02Term

A Care Plan runs month to month from the start date in your signed agreement. There is no fixed term and no exit fee. You can cancel at any time with 30 days' notice.

03Payment by direct debit

You pay the monthly plan price by direct debit from your bank account. When you set up the debit, our payment provider shows you its Direct Debit Request and Service Agreement, which you accept at that point and which also applies. Debits are taken monthly on the date shown when you sign up. Prices include GST.

04If a payment fails

If a monthly debit does not go through, we will let you know and contact you to sort it out.

• We try the debit again within 7 days. There is no fee for a failed payment. If it is still unpaid 14 days after it was due, visits pause until it is paid.

05Visits

We visit on our run in your area. Please make sure we can get to the pool and the equipment. After each visit we email you a report with the water readings, the work done and anything to watch.

• If we can't get to the pool on a scheduled visit, for example a locked gate or a dog out, we let you know and the visit counts as done. If you'd like us back before the next visit, book a one-off visit.

06Chemicals, parts and repairs

Whether chemicals are included depends on your plan. Repairs and parts are not included in the monthly price: we quote before any repair work and you approve it first.

07Holidays and pauses

• Visits carry on while you're away, which is when the pool most needs them. Please tell us before you go so we know about access.

08Price changes

• We give you at least 30 days' notice by email before your monthly price changes.

09Cancelling your plan

You can cancel your Care Plan at any time with 30 days' notice. There is no exit fee. Our Cancellation Policy sets out how.

10Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under it.