Cancellation Policy

01Changing or cancelling a booking

You can move or cancel a booked visit yourself using the link in your booking confirmation or reminder, or by contacting us.

• You can move or cancel a booking free of charge up to 24 hours before it. If you cancel or move a booking with less than 24 hours' notice, or we can't get access to the pool at the booked time, the call-out fee applies.

02If we need to change a booking

If we need to move a booking, for example because of weather or an urgent repair on the run, we will contact you to arrange a new time. There is no charge to you when we move a booking.

03Repairs and quotes

We quote on site before any repair work starts. You can decline a quote. The call-out and diagnosis fee for the visit still applies.

04Cancelling a Care Plan

Care Plans run month to month. To cancel, contact us.

• You can cancel with 30 days' notice. There is no exit fee.

05Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law, including if a service is not provided with due care and skill.